Profit Through Purpose

Making A

What to do if something goes wrong

We are committed to providing high quality products and services to all our clients, but we know that sometimes things may go wrong. If it does, we would like you to tell us about it so we can put things right. It will also help us to improve our standards.

If you wish to make a complaint, please contact us either by phone, email or letter.

Tel: 01566 457150
Email: [email protected]
Post: Resonance, The Great Barn, 5 Scarne Court, Hurdon Road, Launceston, PL15 9LR

What happens next?

We will get in touch with you to acknowledge receipt of your complaint within two working days. This acknowledgement will also set out how we propose to deal with your complaint, when you can expect to have a full response and what you can do if you feel that the matter has not been satisfactorily resolved.


If your complaint relates to the Social Enterprise Support Fund, please visit the SESF Make A Complaint page and it will outline the dedicated complaints procedure for this fund.