Resonance

Profit Through Purpose

MAKING A

COMPLAINT

SOCIAL ENTERPRISE SUPPORT FUND (SESF)

With the extremely high anticipated demand for grant funding, sadly the SESF will not be able to support every application. Applications are assessed by us against a standardised criterion by an experienced team and we have done our best to reduce errors, but we know that mistakes can happen.

Due to the volume of applications, we apologise that we cannot offer explanations or enter into correspondence on individual grant refusals or provide feedback on applications in general.

 

WHAT TO DO IF SOMETHING GOES WRONG

We are committed to providing a high quality service to all applicants and awardees, but we know that sometimes things may go wrong. If it does, we would like you to tell us about it so we can put things right. It will also help us to improve our standards.

If you wish to make a complaint, please contact us either by email or letter setting out specifically the reason for your complaint and referencing the date of your application.

Email:  [email protected] (please put Complaint and Applicant name in the Subject)
Post: SESF Complaints, CLF CIC, The Great Barn, 5 Scarne Court, Hurdon Road, Launceston, PL15 9LR

Please do not contact us if you think that your application was not properly received or managed by the application website. Complaints about the website should be sent to: Portal Help [email protected] stating that it is a complaint about the portal or website.

 

WHAT HAPPENS NEXT?

We will get in touch with you to acknowledge receipt of your complaint within ten working days. This acknowledgement will also set out how we propose to deal with your complaint, when you can expect to have a full response and what you can do if you feel that the matter has not been satisfactorily resolved.

Complaints about the Social Enterprise Support Fund or Community Land and Finance CIC’s processing or management of a grant application shall not prejudice our treatment of you in event that you seek or have a relationship with Resonance or one of our other Funds.

 

DATA SHARING

All complaint information, including complaints which are withdrawn, will be shared within the consortium of organisations who are processing the Social Enterprise Support Fund and with The National Lottery Community Fund for monitoring purposes. Please see our Privacy policy and the Data Portal Privacy Policy for details.

 

BACK TO THE FUND

Resonance Limited is a company registered in England and Wales no. 04418625

Resonance Impact Investment Limited, a subsidiary of Resonance Limited, is authorized and regulated by the Financial Conduct Authority (FCA). Firm number 588462.

Disclaimer: This website does not contain, constitute, nor does it form part of, an offer to sell or purchase or a solicitation of an offer to sell or purchase, any securities, investments or financial instruments referred to herein or to enter into any other transaction described herein. Resonance is not providing, and will not provide, any investment advice or recommendation (personal or otherwise) to you in relation to any securities, investments or financial instruments or transactions described herein. Whilst all reasonable care has been taken to ensure the accuracy of the information contained in this website, neither Resonance nor its officers accept any liability for its contents or for any errors or omissions.