NAME OF ORGANISATION: Citizen Coaching CIC
YEAR FOUNDED: 2005
ABOUT: Citizen Coaching CIC offers low-cost and free mental wellbeing courses and services to people across Birmingham.
INVESTMENT PURPOSE: To enable expansion of Citizen’s team and delivery of a new sensory play therapy space for younger clients.
INVESTMENT AMOUNT: £125,000
DATE OF INVESTMENT: March 2021
SOURCE OF INVESTMENT: Resonance West Midlands SITR Fund
IMPACT: Health, Wellbeing and Social Care, Education and Learning
ABOUT: Citizen Coaching is a Community Interest Company which offers low-cost and free mental wellbeing courses and services to people across Birmingham. All services offered by Citizen are designed from the perspective of the customer in order to make them as accessible as possible and are based on their key values of structure, order and simplicity, diversity, community, fairness, justice and continuous improvement. These services include anger management courses, personal development coaching, employment training and counselling for stress, depression, anxiety, bereavement and addictive behaviours.
Last year Citizen reported that 21,260 in person and online counselling sessions were delivered to 4,532 young people and adults in Birmingham. 78% of clients moved to recovery, as defined by NHS measures, 85% of clients felt better able to attend work, training or study and 87% of anger management clients reported a noticeable or significant positive change even six months after their intervention.
PURPOSE OF INVESTMENT: The purpose of the investment from the Resonance West Midlands SITR Fund was to enable Citizen Coaching to expand its team of councillors, to invest in delivering more specialist therapy interventions and to provide specialist support needs for younger clients through a new sensory play therapy space. The investment is also being used to improve Citizen’s online mental health services, enabling them to grow their range and client-base and, in turn, their social impact too.
Citizen Coaching Founder and CEO, Martin Hogg: “More than two-thirds of adults in the UK (69%) report feeling somewhat or very worried about the effect COVID-19 is having on their life. The most common issues affecting wellbeing are worry about the future (63%), feeling stressed or anxious (56%) and feeling bored (49%). (The Health Foundation health.org.uk) This investment from Resonance is going to enable us to increase our counselling capacity: reach more vulnerable people in these uncertain times. We will be not only be able to expand our counselling team but also equip our existing counsellors with the tools and skills they need to deliver counselling for clients presenting with loss, isolation, anxiety and long covid. We will also include add a Play Therapy Room and Sensory Room to enable children and young people with specific needs, better access counselling.”
Grace England, Senior Investment Manager at Resonance: “Ensuring more people can access affordable and high-quality mental health support services is more crucial than ever before, so we are delighted to be supporting Citizen Coaching scale its provision through social investment from the Resonance West Midlands SITR Fund. It is brilliant to see social investment enabling Citizen to offer its vital services to more people that need them, whilst offering a wider range of more specialist interventions and support.”
Resonance Limited is a company registered in England and Wales no. 04418625
Resonance Impact Investment Limited, a subsidiary of Resonance Limited, is authorized and regulated by the Financial Conduct Authority (FCA). Firm number 588462.
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