Investment Helps Karrek Community ‘Connect the Dots’ in Social Care Provision

Karrek Community CIC (“Karrek”) has received an investment of £50,000 from the Resonance Health & Wellbeing Challenge Fund, an impact investment fund focusing on social enterprises in the South West. Karrek is a domiciliary care agency providing home care support for vulnerable people across Cornwall.  Its main aim is to ensure that people receive the help they really need to help them in their daily lives – not what others think they need.  This “person centric care” is what makes Karrek stand out in the delivery of support and care – they start with the individual and then design the package around the person.  Currently the service offers an “outreach” provision from its main base in St Austell. The investment from the Fund will help them embed hubs in local communities where they will be able to offer a more responsive, effective and efficient service to those needing their help. 

Karrek works with people with learning and/or physical disabilities, mental health and/or behavioural challenges, autism and people with certain forms of brain injury. The organization currently supports twenty individuals with a mixture of care packages, ranging from 2:1, 24/7 support to a small number of set hours per week.  Its vision is to “empower vulnerable people to have greater control over their lives and to enjoy their lives to the full”.  To assist with that aim, the investment from the Resonance Health & Wellbeing Challenge Fund will cover the set up costs for the initial hub deployment for the first year.  After this, sufficient surplus will be generated within the organization to see the project to its conclusion.  This will increase the impact the organization can make in several areas including:

  • Providing a better service to their existing clients, given they have more of a local focus;
  • Improving their responsiveness and capacity in the local communities;
  • Increasing their impact on local communities through better integration.

This investment in staff to assist in the development of local office hubs based across Cornwall, follows a successful pilot at Karrek’s Redruth site.  The scale up phase will run over three years with four hubs being developed in year one, followed by a roll out of a further four hubs in the following two years.  Each hub will have a team leader and four staff members.

Karrek’s  person-centred approach, is delivered through a process of detailed care planning so that each individual can determine their required outcomes. This means a team member always meets with the individual prior to starting a package of care, to understand how they wish to be supported (or how their family wishes in the case of the individual not having capacity).  Karrek then designs the care package around their needs, desires, life goals and aspirations.  This approach is highly valued by statutory agencies, professionals and individuals who feel that they have a greater level of control over the support they receive.  The bespoke nature of the Karrek approach does take slightly longer, and hence Karrek is not the most price sensitive supplier in the market, but this is understood and valued by the people they work with, and Karrek has found its approach has enhanced their reputation and supports the organization’s core value of empowerment to the individual.

Paul Ashton, CEO of Karrek explains why the investment is important: “We are a small ‘not for profit’ company with a positive vision for the future and this investment has come at an important stage in our journey.  It will enable us to achieve our goals in a shorter timescale and will lead to an increase in available support for vulnerable people who require personal support. We plan to use this investment with care and enthusiasm as a contribution to improving personal care for the people of Cornwall”.  We are excited about the next stage in our growth; we really appreciate this opportunity that we have as a result of this investment.”  

Ken is supported by Karrek and he says: “I like the Karrek staff because they help me to live the life I want.  My support is agreed with me and I go through my daily notes with the staff to make sure we don’t miss anything important.

“Karrek is important to me because the staff listen to me.  I go to the office regularly to speak to the managers about my support and life goals.”

Veryan Young, Investment Manager at Resonance, said of the investment: “Karrek is run by an incredibly experienced couple who have worked in the care sector for many years.  Although Karrek only contacted us about six months ago, we have been able to push forward from introduction to investment because of their focus and skills.  Resonance was immediately impressed with Karrek’s innovative model and their successful track record over a short period of time and investment from the Fund will enable them to deliver a five-fold increase in the number of beneficiaries they will be able to help and assist them in shortening their waiting list.

“In addition, these local hubs will be staffed by people who can offer local knowledge of what is available in that locality – goods and/or services, groups, volunteers etc., all of which could help their beneficiaries and will help create a greater bond with their local community.

“We are also pleased that we were able to arrange for Karrek to receive help from the Access Foundation’s Reach Fund in April, which helped them improve their financial model and so secure the investment.

“Karrek is just the sort of organization that the Resonance Health & Wellbeing Challenge Fund would like to invest in, so if your organization is offering innovative and impactful solutions to the challenges in our sector in the South West, or planning to, we would like to hear from you.”

Resonance would like organizations in Somerset, Devon, Cornwall and the Isles of Scilly to get in touch with “big ideas” that improve the health and wellbeing of people and could be an effective challenge to the status quo with the right financial backing.

Veryan Young, Resonance’s Investment Manager for the Fund can be contacted at:  e/ t/ 0345 004 3432

More information can be found at