IT Intern: Launceston

Job Title: IT Intern

Term: 6 month contract

Salary: National Living Wage (Company pension scheme & childcare vouchers)

Hours: 37.5 hours per week, Monday to Friday

Location: Head Office – Launceston

Department: Communications

Job Title: IT Intern

Responsible to: Paul Handford, Head of Communications

Experience: Familiarity with MacOS, iOS and Windows Web development skills, some knowledge of HTML5, CSS3, PHP and Python

Important Functional Relationships – Internal

Chief Executive Officer, Investment Manager, Investment Analyst, IT Manager, Communications Manager, Communications Assistant, HR Manager, Head of Ventures, Head of Finance, Funds Financial Controller, Finance Officer, Head of Community Assets

Important Functional Relationships – External

Partners, key stakeholders, contractors, Associates and potential customers of Resonance

Key Function: 

To support IT Manager and communications departments in their day-to-day activities as well as offering IT support to colleagues and corporate partners.

Background:  

Resonance has five offices nationally with its largest and head office based in Launceston, Cornwall. Other offices are sited in Bristol, Manchester, London and Birmingham, Resonance has approximately 40 employees across all five sites.

The computer systems used are Apple devices running MacOS and are managed using a third party MDM solution. IT support and software and hardware maintenance is provided in-house by the IT department, to effectively support the team periodic travel to other offices may be necessary including some overnight stays.

Main Duties & Responsibilities:

The IT Intern will be responsible for supporting the IT department in diagnostic and support tasks, dealing with reported minor faults submitted via the centralised system and urgent faults reported by phone or email, helping to set up, distribute and manage mobile devices via an MDM system.

The role will focus on the main responsibilities:  

  • Assist in performing hardware and software installation procedures
  • Perform software configuration on stand-alone computers and laptops
  • Provide support in diagnosing hardware and software issues and troubleshooting activities
  • Lay cables and wires for networks and ensure that they are in good working order
  • Assist in handling data migration duties
  • Document all processes in reference manuals for the purpose of training and guidance
  • Take user support requests and take measures to fulfill requests
  • Assist in hardware and software inventory management
  • Assist with periodic maintenance of hardware and software
  • Troubleshoot equipment such as printers and scanners and other peripherals
  • Participate in the development of software applications
  • Handle researching options and research computer bugs and their solutions
  • Deal with “IT Help Desk” enquiries
  • Handle IT related documentation and make sure that all IT supplies are available
  • Assist in gathering user requirements and developing appropriate reports for IT professionals
  • Provide users with ongoing assistance in their information technology problems
  • Coordinate vendors for acquisition of equipment and software
  • Provide support in setting up end user training activities
  • Handle infrastructure administration activities such as server and storage capacity handling and directory services management
  • Develop incident response procedures and assist with business intelligence development activities
  • Develop simple websites or elements thereof for Resonance and its Partners
  • Assist in development of IT strategy
  • Assist with other minor duties, including but not limited to;
  • Designing and implementing new infrastructure
  • Posting correspondence
  • General communications duties

Person Specification required:    

  • Collaborative, able to discuss issues in an objective manner
  • Good level of oral and written skills and numeracy
  • Good levels of accuracy and attention to detail
  • Calm under pressure and enjoys learning and taking on new challenges
  • Well organised and capable of meeting deadlines with the ability to plan and prioritise own work
  • Confident yet approachable and personable with the ability to strike up a rapport and cooperative working relationship with colleagues
  • Able to accommodate working within a small but expanding team
  • Professional and enthusiastic representative of the company
  • Fully shares in company values
  • Good level of education

Desirable:

  • Qualification in Computer Science
  • Interest in new technologies
  • Familiarity with MacOS, iOS and Windows
  • Web development skills, some knowledge of HTML5, CSS3, PHP and Python
  • An interest in social media and web development

How to Apply:

If you are passionate about why we do the work we do, willing to learn and work in a team, apply here.

View our Vision Mission and Values